Leading the discussions on the future of retail in the US

The Customer Experience Exchange for Retail will bring together 60 C-level & SVPs/Directors of Customer Experience, Marketing, Operations and eCommerce from Fortune 500 retailers to meet, discuss and share best practice to improve the future of retail.

Alongside cutting edge sessions, attendees will have the exclusive opportunity to meet with innovative, future thinking customer experience solution providers - here are 5 reasons to join the discussions today:

  • Hear inspirational stories which allow you to deliver an exceptional experience in-store and across your eCommerce platforms
  • Design and Implement fantastic Loyalty Programmes to win share of wallet
  • Stay competitive and stay ahead by examining the latest CX technology innovations
  • Find out how to close the gap between the in-store and online world 
  • Use the CX strategy as a catalyst for growth

Download the latest agenda to find out how you can benefit from attending the Exchange. 

Space is limited to 60 delegates, so email the team on Exchangeinfo@iqpc.com to secure your spot!

Solution Providers - get in touch today if you offer innovative customer experience solutions and technologies that will help the attending delegates combat their most critical CX challenges.

"Extremely well organised, very professional and personable... and networking wise of high quality” Global Marketing Director, Aston Martin

2017 Featured Speakers Included

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Key topics of discussion

Customer Experience In the Digital Age

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Leveraging Retail Channels For Competitive Success

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From Customer Strategy to Action

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Customer Trust And Loyalty

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North America’s Leading Retail Focused Customer Experience Event



C-Level Attendees



Leading Industry Speakers



Innovative Solution Providers



Interactive Sessions

Invitation Only

  • Hand selected senior executive attendance ONLY
  • Industry leading and recommended solutions and services providers
  • Inspiring speakers and thought leaders

Request an Invitation

Expand your knowledge

  • Select from visionary case studies, thought provoking roundtables and in-depth ThinkTank sessions
  • Forge new relationship with CX executives from the biggest North American retail organizations
  • Discover and discuss the most innovative and cutting edge CX technologies

Why Attend?

Unlike any Exhibition or Conference

  • Maximize your time out of the office by customizing your itinerary to focus on the topics that matter most to your business
  • Networking at the Exchange allows you to continue the discussions with your peers in a relaxed and informal atmosphere
  • Pre-scheduled 1-2-1 business meetings allow you to only meet industry leaders that can help you with your biggest challenges

The Exchange Format

Sponsors & Exhibitors
Media Partners