Welcome to the Customer Experience Exchange for Travel and Hospitality Resource Library! On this page you'll find some of our top featured content, or click on the category links below to find more free resources and industry insights.
Customer Satisfaction & Loyalty
Looking Ahead: What Retail Needs to Learn from Luxury
Markus (former Global Marketing Director at Aston Martin) discussed how an organisation like Aston Martin maintains customer centricity and how they deliver on the high expectations of the customer. Data also plays an increasingly important role in customer experience and the challenges of deriving meaningful insight from the vast sea of data we now have access to.