2018: Top 15 Investment Priorities of CX Leaders in Retail

2018: Top 15 Investment Priorities of CX Leaders in Retail

CX senior executives from AT&T, Microsoft, Procter & Gamble, Sears, Roebuck and Co., Luxottica, McDonald's, Converse, Virgin, TGI Fridays, QVC, TCC, Longchamp have just announced what they will be investing in over the next 12 months.

Collated into one infographic are the the top 15 areas of investment! Want a sneak peak?

• Investment Priority 10 – In-Store Technology 60%

• Investment Priority 9 - Analytics 67%

• Investment Priority 8 - Emotional Engagement 74%

• Investment Priority 7 – Customer Experience Management 81%

• Investment Priority 6 – Multi-Channel Inregration 83%

• Investment Priority 5 – ******** ************

• Investment Priority 4 – ********/******* ******* - ******* ********

• Investment Priority 3 – ******** ******* *******

• Investment Priority 2 – ******** *******

• Investment Priority 1 – ***** ** *** *******


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