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IQPC Exchange Sponsorship Inventory Pack

IQPC Exchange Sponsorship Inventory Pack

The IQPC Exchange Sponsorship Inventory Pack is a simple and informative guide to the opportunities available across the Exchange event portfolio. Whether you are keen to explore how we can help you generate new business or how you can increase brand awareness; download your pack today and find out how our tailored event packages can ensure your brand is in front of new customers and ahead of your competitors.

How QVC Engages With Customers Through a Differentiated Discovery Driven Shopping Experience

David Zimmerman, Director of Global Customer Experience, QVC sat down with the CX Network to discuss how QVC engage with customers through a differentiated discovery driven shopping experience, which fundamentally differs from traditional brick-and-mortar or ecommerce retail experiences. A great read!

Ways in Which Build-A-Bear Workshop Utilises Digital to Extend Customer Engagement Beyond In-Store Experiences

Brian Sawyer, Senior Managing Director - Digital, Build-A-Bear Workshop spoke to the CX Network about the need for retail brands to deliver constant and elevated in-store experiences as the key differentiator due to the growth in e-commerce, the impact of the rapid growth of mobile on the industry, and how brands can utilize digital to extend the customer engagement beyond physical environments. A must read!

Download the Agenda

Download the Agenda

Download the agenda for the Customer Experience Exchange for Retail, US to find out more about the interactive sessions that will be taking place and which CX experts will be leading the discussions. 

Solution Provider Pack

Solution Provider Pack

The Solution Provider Information Pack gives you detail and insight into the business development opportunities available at this customer experience event, allowing you to visualize how your company can benefit from attending the Customer Experience Exchange for Retail US, including networking and meeting with the senior attendees and, perhaps most importantly, discover how the Exchange model can ensure you are securing the right business, at the right time.

RETAIL REPORT: The Evolution of the Retail Industry CX Solution & Service Investments (spex)

RETAIL REPORT: The Evolution of the Retail Industry CX Solution & Service Investments (spex)

What Are CX Leaders within the Retail Sector Investing in to Enhance Their Customer Strategies?


A sea change in their preferences and expectations. Online and bricks & mortar retailers are continuing to compete

with each other, ensuring they stay relevant and competitive. With shifting consumer attitudes and needs, retailers are now forced to rethink, and in some cases reinvent their channel, product mix and service strategies. This is keeping CX professionals within Retail on their toes.


THE RESEARCH

This report created by the Customer Experience Exchange for Retail is a definitive guide to the top challenges, projects and biggest investment priorities shaping the 2019 strategies of Customer Experience, Services, Digital and Operation Leaders from across the retail industries.

These senior executives have shared their top challenges, plus their investment plans for the next six to twelve months. You can discover the full breakdown of those included in the research later in the report.

Read on to discover what tops the investment plans for 2018 and beyond, and what is keeping CX leaders leaders awake at night!

2018: Top 15 Investment Priorities of CX Leaders in Retail

2018: Top 15 Investment Priorities of CX Leaders in Retail

CX senior executives from AT&T, Microsoft, Procter & Gamble, Sears, Roebuck and Co., Luxottica, McDonald's, Converse, Virgin, TGI Fridays, QVC, TCC, Longchamp have just announced what they will be investing in over the next 12 months.

Collated into one infographic are the the top 15 areas of investment! Want a sneak peak?

• Investment Priority 10 – In-Store Technology 60%

• Investment Priority 9 - Analytics 67%

• Investment Priority 8 - Emotional Engagement 74%

• Investment Priority 7 – Customer Experience Management 81%

• Investment Priority 6 – Multi-Channel Inregration 83%

• Investment Priority 5 – ******** ************

• Investment Priority 4 – ********/******* ******* - ******* ********

• Investment Priority 3 – ******** ******* *******

• Investment Priority 2 – ******** *******

• Investment Priority 1 – ***** ** *** *******


Simply fill out your details in the below form to download your copy!

RETAIL REPORT: The Evolution of the Retail Industry CX Solution & Service Investments

RETAIL REPORT: The Evolution of the Retail Industry CX Solution & Service Investments

What Are CX Leaders within the Retail Sector Investing in to Enhance Their Customer Strategies?


A sea change in their preferences and expectations. Online and bricks & mortar retailers are continuing to compete

with each other, ensuring they stay relevant and competitive. With shifting consumer attitudes and needs, retailers are now forced to rethink, and in some cases reinvent their channel, product mix and service strategies. This is keeping CX professionals within Retail on their toes.


THE RESEARCH

This report created by the Customer Experience Exchange for Retail is a definitive guide to the top challenges, projects and biggest investment priorities shaping the 2019 strategies of Customer Experience, Services, Digital and Operation Leaders from across the retail industries.

These senior executives have shared their top challenges, plus their investment plans for the next six to twelve months. You can discover the full breakdown of those included in the research later in the report.

Read on to discover what tops the investment plans for 2018 and beyond, and what is keeping CX leaders leaders awake at night!

Forrester Q&A: The Role Of Emotion In CX

Forrester Research Senior Analyst, Customer Experience, Joana van den Brink-Quintanilha shares 3 critical questions retails need to understand and measure focusing on the role of emotion in customer experience.

Retail Without Borders

Retail Without Borders

Created ahead of the Customer Experience Exchange for Retail, this exclusive report delves deep into organizations that are focused on their journey to customer excellence, together with thought leadership about where the industry is headed, and what you can do to help safeguard your strategies for the future with insights from some of the top retailers and analysts from across America including Amazon, Jets, Levi’s, Mrs Field and more! 

RETAIL REPORT:CX Solutions & Services Investment Report 2017

RETAIL REPORT:CX Solutions & Services Investment Report 2017

Retail in 2017 is shaping up to deliver a parade of innovative options, widgets, and new players that are designed to wow consumers and drive a sea change in their preferences and expectations.

Online and brick&mortar retailers alike are continuing to compete with eachother, ensuring they stay relevant and competitive. With shifting consumer attitudes and needs, retailers are now forced to rethink, and in some cases to reinvent their channel, product mix and service strategies. This is keeping CX professionals within Retail on their toes.

  • But what specific investments are currently being made to ensure a great CX strategy?
  • How can CX Directors be sure they are utilizing the right partners?

Featuring exclusive insights from CX Leaders and highlighting the key investment plans for the next six to twelve months, this report delves into the critical industry challenges shaping 2017 and beyond!

2017 Post Event Report

2017 Post Event Report

In May 2017, the Customer Experience Exchange for Retail connected 70 C-level executives and VPs/Directors of Customer Experience with a selection of the industry’s leading solution providers to find solutions to the following challenges:

  • Next Generation Customer Care
  • The power of messaging channels and chatbots
  • Driving Engagement and Growth

From AI and machine learning to employee empowerment and everything in between, download this exclusive report to discover what made the 2017 Customer Experience Exchange for Retail US the most successful one yet!