RETAIL REPORT: The Evolution of the Retail Industry CX Solution & Service Investments (spex)
What Are CX Leaders within the Retail Sector Investing in to Enhance Their Customer Strategies?
A sea change in their preferences and expectations. Online and bricks & mortar retailers are continuing to compete
with each other, ensuring they stay relevant and competitive. With shifting consumer attitudes and needs, retailers are now forced to rethink, and in some cases reinvent their channel, product mix and service strategies. This is keeping CX professionals within Retail on their toes.
This report created by the Customer Experience Exchange for Retail is a definitive guide to the top challenges, projects and biggest investment priorities shaping the 2019 strategies of Customer Experience, Services, Digital and Operation Leaders from across the retail industries.
These senior executives have shared their top challenges, plus their investment plans for the next six to twelve months. You can discover the full breakdown of those included in the research later in the report.
Read on to discover what tops the investment plans for 2018 and beyond, and what is keeping CX leaders leaders awake at night!
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