Welcome to the Customer Experience Exchange for Travel and Hospitality Resource Library! On this page you'll find some of our top featured content, or click on the category links below to find more free resources and industry insights.
Forrester Q&A: The Role Of Emotion In CX
Forrester Research Senior Analyst, Customer Experience, Joana van den Brink-Quintanilha shares 3 critical questions retails need to understand and measure focusing on the role of emotion in customer experience.
Understanding Retail CX Leaders' Top 10 Investment Priorities for 2016 and Beyond
Ahead of the Customer Experience Exchange for Retail, we surveyed our elite group of CX leaders attending the event to understand their biggest challenges, and which tools and solutions they plan to invest in over the next 6 - 18 months to deliver a customer strategy that leads to loyal and satisfied customers.