NORTH AMERICA'S PREMIER INVITATION-ONLY COMMUNITY MEETING FOR SENIOR CUSTOMER EXPERIENCE LEADERS
February 26 - 27, 2024
| Le Méridien Dania Beach, Fort Lauderdale, Florida, USA
2024 Sponsors
Join us at the 4th Annual CX Exchange USA, on February 26-27 in Fort Lauderdale, to directly engage with 80+ US leaders of Digital Customer Management and CX Leaders looking to discuss their biggest challenges and explore the solutions to help tackle them.
Complete the form below to learn about the available opportunities.
2024 Sponsors
ada
Website: www.ada.cx
Ada is an AI-powered customer service automation platform on a mission to make customer service extraordinary for everyone. Ada envisions a world where every customer interaction is resolved by AI, and makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and... Read More
Concentrix
Website: www.concentrix.com
Concentrix is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers... Read More
Datamark
Website: www.datamark.net
DATAMARK, Inc., founded in 1989, is a leading mid-sized Contact Center and Business Process Outsourcing (BPO) company based in El Paso, Texas. Serving Fortune 500 companies globally, we prioritize customer satisfaction through a range of front-office and back-office outsourcing services. Our commitment to operational excellence and Lean Six Sigma methodologies... Read More
Laivly
Website: laivly.com
Laivly is defining the future of CX technology with SIDD, a digital intelligence that combines generative AI, machine learning, and automation to unlock new levels of customer care. Laivly seamlessly bridges existing contact center tools and systems with a powerful and intuitive artificial intelligence layer (no API required). As an... Read More
Language IO
Website: languageio.com
Language I/O is an AI-powered, real-time translation platform that connects humans across language barriers. With Language I/O, your employees can communicate seamlessly with your customers, prospects and one another in over 150 languages without the awkwardness you’ve come to expect from other translation tools. With integrations into Salesforce, ServiceNow, Zendesk,Oracle... Read More
Omilia
Website: omilia.com
Omilia is a Conversational AI pioneer, delivering the highest quality, automated voice and chat solutions for Customer Service. Omilia owns and provides state-of-the-art technology in Conversational AI, enabling clients to improve their customer experience, shorten response times, and reduce costs. The Omilia Cloud offering allows businesses to effortlessly identify, authenticate,... Read More
OP360
Website: www.op360.com
OP360 delivers high-performing outsourcing solutions. We partner with ambitious brands to make scaling easy. We have extensive retail experience delivering personalized and secure omnichannel interactions. Since 2006, we have supported leading global e-Commerce platforms by deploying specialized teams to deliver key support services like customer experience, marketplace management, content moderation,... Read More
Possible Now
Website: www.possiblenow.com
PossibleNOW’s technology, processes, and services enable relevant, trusted, and compliant interactions between businesses and the people they serve. Our strategic consultants help companies gain customer insights through qualitative Voice-of-Customer research and leverage that understanding when deploying MyPreferences to collect and utilize zero-party data such as customer insights, preferences, and consent... Read More
Ring Central
Website: https://www.ringcentral.com/
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings,... Read More
SAP
Website: www.sap.com
SAP stands as a global leader in enterprise resource planning (ERP) software. SAP (Systems, Applications, and Products in Data Processing) helps businesses of all sizes and industries run better by providing innovative software solutions for managing business operations and customer relations. Renowned for its SAP ERP system, the company has... Read More
Startek
Website: www.startek.com
Applying empathy across data, technology and people, Startek® enables brands to build long-term customer relationships by closing the customer experience (CX) gap. Recognized as a global leader in Social Media CX Services and Work From Home Services by ISG, Startek is a leading CX solutions provider present in 13 countries.... Read More
Treasure Data
Website: www.treasuredata.com
Treasure Data Customer Data Platform (CDP) empowers enterprises by delivering rich insights that drive outstanding customer experiences. Built on a strong data management foundation, our CDP enables brands to securely unify customer data across silos at scale so they can better identify, engage and acquire customers. The highly configurable platform... Read More
Verint
Website: www.verint.com
Verint® (NASDAQ: VRNT) helps the world’s most iconic brands continuously elevate the customer experience (CX) and reduce operating costs. More than 10,000 organizations in 175 countries – including over 85 of the Fortune 100 companies – rely on Verint’s open customer engagement platform to harness the power of data and... Read More
Yellow AI
Website: yellow.ai
Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive towards the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1000 enterprises, including Sony, Domino’s,... Read More
2023 Sponsors
CSG
Website: csgi.com
What defines good customer experience changes as frequently as the communication channels customers use. CSG can help you balance the demands of different customers in a way that’s scalable, affordable and effective. CSG Interactive Messaging offers fully hosted, cloud-based customer communication and interaction management solutions that deliver operational efficiency, customer-centric... Read More
Observe.AI
Website: observe.ai
Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and compliance.Observe.AI’s powerful workflow automation allows contact centers to... Read More
Concentrix
Website: www.concentrix.com
Concentrix is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers... Read More
Gold Mountain
Website: https://www.goldmtn.com/
In business since 2009, Gold Mountain Communications is a U.S. based, live operator inbound/outbound call center and service agency in Springfield, MO, that helps national corporations outsource their customer service and sales calls. We provide superior quality in the areas of company policies and procedures, sales, customer service, technology, human... Read More
Brandwatch
Website: https://www.brandwatch.com/
Brandwatch is the world’s premier social suite, empowering over 7,500 of the world’s most admired companies to understand and engage with customers at the speed of social. Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services... Read More
Prosodica
Website: https://www.prosodica.com/
Prosodica is an AI-enabled voice and speech analytics platform that provides measurements and predictive insights from customer interactions. Our platform integrates with your current workforce optimization tools increasing their effectiveness by adding automated call quality scoring, voice-of-the-customer feedback, event labeling, topic identification, and complaint detection to their reporting and desktop... Read More
iQor
Website: https://www.iqor.com/
iQor is a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions comprised of 35,000 amazing employees spanning 10 countries. We are passionate about delivering an outstanding omnichannel customer experience for brands across the globe. Harnessing intelligent CX technology that can scale teams anywhere, our BPO... Read More
Startek
Website: https://www.startek.com/
Applying empathy across data, technology and people, Startek® enables brands to build long-term customer relationships by closing the customer experience (CX) gap. Recognized as a global leader in Social Media CX Services and Work From Home Services by ISG, Startek is a leading CX solutions provider present in 13 countries.... Read More
Quadient
Website: https://www.quadient.com/
Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps hundreds of thousands of customers worldwide simplify the connection between people and what matters. Quadient Inspire helps companies create nimble, effective, and unified customer... Read More
Tata Communications
Website: https://www.tatacommunications.com/
A part of the Tata Group, Tata Communications is a global digital ecosystem enabler powering today’s fast-growing digital economy with 7000 customers inc. 300 of the Fortune 500 in 190+ countries and territories worldwide. Leading with trust we enable next generation customer experience and collaboration solutions, core and next gen... Read More
Yellow AI
Website: yellow.ai
Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive towards the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1000 enterprises, including Sony, Domino’s,... Read More
Glance
Website: glance.net
At Glance, we believe that personal connection makes a world of difference. That’s why our mission is to power seamless personal support for critical moments. Providing your customers with every possible digital channel to get things done is a no-brainer, but nothing beats genuine human guidance provided at the right... Read More
WNS
Website: www.wns.com
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally led transformational solutions with over 400 clients across various industries. WNS delivers an entire spectrum of BPM solutions including industry-specific offerings, customer... Read More
Qualtrics
Website: https://www.qualtrics.com/
Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over... Read More
DDC FPO
Website: https://www.ddcfpo.com/
DDC FPO serves as a strategic business process outsourcing (BPO) partner for many of today's most influential leaders, contributors, and stakeholders of the global supply chain. As a member company of The DDC Group — a worldwide network of BPO companies — DDC FPO has operations across North America, the... Read More
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