Centriam CX is a customer experience management platform designed specifically to address two common retail customer experience challenges:
- Providing feedback and next best actions to customer facing employees
- Personalizing the closed-loop process with customers across a distributed work force
Our intuitive interface allows retailers to seamlessly share and act on customer feedback across the organization, from corporate teams to store managers to call centers. Now retailers can collect feedback across channels, create and manage multi-channel CX programs, integrate outside data to enhance follow-ups, and measure the impact of CX efforts all in one easy-to-use platform.